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12333 hotline column

Introduction to Beijing 12333 Hotline

Beijing 12333 hotline telephone consultation service center was established in August 2002. It is a fully funded public institution affiliated to the Beijing Municipal Bureau of Human Resources and Social Security. On December 16, 2003, the 12333 hotline for human resources and social security policy consultation services was officially opened. In May 2007, it became the Human and Social Security Branch of Beijing Non-Emergency Rescue Service Center. The main role of the 12333 hotline is to use 12333 as a special service number to use the modern information technology such as telephone, Internet, and automatic voice to provide the public with consulting services in Beijing's social security, employment promotion, labor relations, personnel and other policies and work guidelines. . In 2017, "12333 telephone consultation service" was included in the National Basic Public Service Project of the "13th Five-Year Plan for National Economic and Social Development of the People's Republic of China."

The Beijing 12333 hotline provides 7 * 24 hours of uninterrupted manual consultation, self-inquiry of the individual social insurance rights records and labor capacity appraisal conclusions of the insured, and voice broadcast services of human social security policies.

Since the opening of the Beijing 12333 hotline, adhering to the service tenet of "service, integrity, unity and innovation", it has provided policy consultation services for the masses and employers free of charge. It has been generally welcomed and recognized by the masses, and has gradually developed into being close to the masses and serving the masses. 2. The people's livelihood hotline for human resources and social security policy consulting services that the people are satisfied with. In recent years, it has successively won the “2013-2015 Quality Service Window” of Beijing Human Resources and Social Security System, the “2014-2016 Quality Service Window” of National Human Resources and Social Security System, and the Beijing Municipal Human Resources and Social Security Bureau “Advanced Grass-roots party organizations "," 2017 national 12333 telephone consulting service demonstration unit "and other honors.

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