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[Closed] Survey Questionnaire on Basic Social Platform Services of Human Resources and Social Security Administration Services

  1. [Recruitment Type] Questionnaire
  2. [Collection Department] Beijing Human Resources and Social Security Bureau
  3. [Start time] 2019-10-08
  4. [End time] 2019-10-31

In order to further improve the service level of the basic platform for human and social security government services (mainly referred to as subdistrict (township) social security offices or government service centers (hereinafter referred to as social security offices)), and strive to meet the expectations and requirements of the public for human and social security services, we are now collecting Comments and suggestions on the service situation, the consultation period runs from October 8, 2019 to October 31, 2019, thank you for your participation.

  • 1. your age? [Single choice]

  • A. 25 years old and older

  • B. 25-35 years

  • C. 35-45 years old

  • D. 45-55 years old

  • E. 55-65 years old

  • F. 65 years and older


  • 2. In what district have you visited the social security office? [Multiple choice]

  • A. Dongcheng District

  • B. Xicheng District

  • C. Chaoyang District

  • D. Haidian District

  • E. Fengtai District

  • F. Shijingshan District

  • G. Mentougou District

  • H. Fangshan District

  • I. Tongzhou District

  • J. Shunyi District

  • K. Changping District

  • L. Daxing District

  • M. Pinggu District

  • N. Huairou District

  • O. Miyun District

  • P. Yanqing District

  • Q. Development Zone


  • 3. When you go to the social security office, which of the following situations is usually the case? [Single choice]

  • A. Do one thing at a time

  • B. Do several things at once

  • C. Do one thing at a time, by the way consult some other things


  • 4. If you need to do several things at once, which way do you prefer? [Single choice]

  • A. If you can handle it through self-service equipment, go to self-service first, if you have to provide manual service, go to the window

  • B. If you don't line up, you can go to multiple business windows

  • C. Do it all in one window


  • 5. Before you go to the social security office, will you check the required materials in advance? [Single choice]

  • A. Inquiry in advance, go directly to the social security office with the required materials

  • B. I will not inquire in advance. I will ask the social insurance office what materials I need to prepare.


  • 6. How do you inquire about the materials needed to handle the matter? [Multiple choice]

  • A. Via the window of the capital or the official website of the Human Resources and Social Security Administration

  • B. Telephone consultation, such as Beijing 12333 government hotline or social security office

  • C. Beijing 12333 Government Weibo or WeChat

  • D. Promotional leaflet or brochure

  • E. Ask family and friends


  • 7. How many times do you generally need to be on site when you go to the social security office? [Single choice]

  • A. Once

  • B. twice

  • C. Three times or more


  • 8. What do you think is the main reason why you need to go to the social security office several times to finish it? [Single choice]

  • A. Materials are not provided

  • B. Social security staff explanation

  • C. The design of the process is unreasonable

  • D. Because the time limit for setting up is too long, you need to go to the social security office to check the progress


  • 9. In your opinion, are the same materials required to do the same thing through different social security agencies? [Single choice]

  • A. When applying at different social insurance offices, the required materials are the same

  • B. The materials required are different when applying at different social insurance agencies


  • 10. In your opinion, when the same thing is done through different social insurance agencies, is the time limit for settlement to be the same? [Single choice]

  • B. The time required is different at different social insurance offices


  • 11. What do you think about the progress notification service when you go to the social security office? [Single choice]

  • A. There is no progress notification, you need to call or inquire from the social security office from time to time

  • B. Notification by text message or telephone


  • 12. Do you think the staff's description of the process is clear when they work at the social security office? [Single choice]

  • A. Clear, I can clearly understand the waiting time and results

  • B. Not very clear, only the general situation can be known

  • C. Unclear, not sure how long to wait and how the result will be


  • 13. When you go to the lobby of the social security office, do you often encounter queues? [Single choice]

  • A. Basically no need to line up

  • B. often need to wait in line


  • 14. Do you have any other comments or suggestions on the work of the Social Insurance Institute? 【fill in the blank】

  1. [Result feedback] Feedback on the survey questionnaire on the service of the basic platform of the human resources and social security government service

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